POLICIES AND PROCEDURES

Thank you for choosing Main Line Family Medicine as your family health care provider. We look forward to providing you and your family with high quality healthcare. We would like you to acquaint you with our policies and procedures to help you best use our services.

OFFICE HOURS

• We accept emergencies and “walk-ins”
• If you have have an emergency, you will be seen by a doctor within 15 minutes!
• Office visits during evening hours and Saturdays are by appointment only

If the office is closed due to snow or another emergency, we will call you to reschedule. We will, however, have a doctor available for emergencies.

AFTER HOURS EMERGENCIES

If you have a true medical emergency, please call 911.

If you have an emergency after regular office hours, please call 610-344-9650. You will be routed to the doctor on call and you will be able to get a consultation over the phone.

APPOINTMENTS

For routine and emergent appointments, please call our office at 610-344-9650.

If you have an emergency, you will be seen right away. Appointments for healthy physicals, school/sport physicals, annual gynecology and immunization are available same day,

CANCELLATIONS

Please call our office as soon as possible if you are unable to keep an appointment. If you are going to be late by 15 minutes or more, please let us know. Failure to cancel an appointment prevents other patients from being seen and increases cost of care. If you have more than two “no shows”, you will be charged $20 which will be due prior to your next appointment.

PRESCRIPTION RENEWALS

Please give us 48 hours to refill your medication if you will run out before your next appointment. Please call your pharmacy to find out if you still have any refills left. You will be asked to provide:

• Name of the medication
• Dosage
• Directions for use

FEES

Our contract with your insurance company requires us to collect your copay at the time of visit.

We ask that you pay your copay and charges not covered by your insurance at the time of visit. Your prompt payment decreases administrative costs and results in lower cost of healthcare.

If you have financial reasons which prevent you from paying at the time of visit, please let us know. We can design an affordable payment schedule for you.

Accounts more than 90 days past due may be sent to an outside agency for collection.

ON SITE LAB

We offer on site blood collection for our patients only. We collect blood during regular business hours including evening hours.

Some blood tests need to be collected after the overnight fasting. We ask you to schedule early morning appointments for your blood draws. Your blood will be sent to Quest Diagnostics.

Our on site lab offers a wide range of tests and services for your convenience:

• Urine Pregnancy Test
• Urinalysis
• Kon vag, skin
• Fasting/non-fasting blood sugar test
• Mononucleosis Test
• Rapid Strep Throat Test
• Urine test for Gonnococcus and Chlamidia
• Vaginal smears for STDs (yeast infection, trichomonas, BV, etc.)
• Occult blood test in stool
• Any many more

HOSPITAL CARE

We use Paoli Memorial Hospital for our adult patients who require hospitalization.

Children are hospitalized at Bryn Mawr Hospital

Your family physician will maintain close contact with you during hospitalization. A wide range of consultants are available on demand at the above mentioned hospitals and will be employed if needed.